Order Desk & Call Center Training (3-day)
Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course.
Topics include:
Topics include:
- The subtleties of body language and verbal skills
- Verbal communication traits such as pitch, tempo, and tone
- Questioning and listening skills
- How to effectively say “no” and deliver bad news
- Implementing effective negotiating skills
- The need to create and deliver meaningful messages
- Tools to enhance speech and communication skills
- The value of personalizing interactions and developing relationships
- Various methods for managing stress
