The Fundamentals of Customer Service (2 days)
The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day course is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Topics include:
Topics include:
- Exhibiting true customer service within all aspects of a business
- Recognizing how your own behaviour affects other peoples’ behaviour
- Showing confidence and skill as a critical problem solver
- Utilizing techniques on how to deal with difficult customers
- Choosing to make the correct choices that will provide superior service
