Dealing with Conflict & Confrontation (1 day)
It is inevitable that we will run into a situation where the other person is difficult, stubborn or even indecent. Despite one’s best efforts, it may be difficult to approach the situation in a calm and collected manner. In this one-day course, we demonstrate how to deal with an emotional situation and how to turn the confrontation to an amicable resolution for both parties.
- The opportunity to practice effective skills and strategies when faced with a difficult person or group
- Exploring the various types of conflict and conflict styles
- Educating participants on how to recognize how their own attitudes may impact others
- Meditation and coping strategies to help deal with one’s own anger