Communication Strategies (2-days)
Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. This course shows participants how their communication skills can affect others while helping to improve their communication skills so that they may find success in the office and beyond.
Topics include:
Topics include:
- Common communication problems
- Acquiring skills to ask pertinent questions
- How non-verbal messages communications can have an impact
- Demonstrating active-listening and empathetic skills to others
- How to handle difficult situations
- Dealing with situations assertively but without aggression
